Refund policy

Returns and Refunds

We hope you are happy with your purchase. Because our products are pre-owned, each item is individually photographed and described, including any significant wear or defects we identify.

Cancelling an order

You may request cancellation before your order has been dispatched. Automatic cancellation through your customer account may only be available for 15 minutes after purchase. After this period, contact us at info@dripdealer.com as soon as possible.

If the order has already been dispatched, you may return it under the cancellation rights below.

Change-of-mind returns

Consumers purchasing online may cancel their order within 14 days after receiving it without giving a reason.

To cancel, contact info@dripdealer117.com within this 14-day period and provide your order number. You then have a further 14 days to send the goods back.

Unless the item is faulty, materially misdescribed or incorrect, you are responsible for the cost and safe return of the goods. We recommend using a tracked service because returned goods remain your responsibility until received.

Returns must be sent to:

dripdealer117
17 Muirfield,

Warmley

Bristol,

BS30 8GQ

Do not send returns without including your order number and contact details.

Return condition

You may inspect an item as you reasonably would in a shop. We may reduce the refund if the item has been worn, washed, altered, damaged, soiled, exposed to strong odours or otherwise handled beyond what is reasonably necessary to inspect it.

Tags or labels supplied with the item should remain attached where reasonably possible.

Pre-owned condition

Our products are pre-owned unless stated otherwise. Normal signs of previous use that were shown or clearly disclosed before purchase are not faults.

This does not affect your rights if an item is faulty, unsafe, materially different from its description or otherwise does not meet applicable consumer-law requirements.

Faulty, incorrect or misdescribed items

Contact us promptly at info@dripdealer117.com with your order number, a description of the issue and supporting photographs where possible.

Where an item is faulty, materially misdescribed or supplied incorrectly, we will provide an appropriate remedy and cover reasonable return costs where legally required.

Refunds

We may withhold a change-of-mind refund until we have received the returned goods or you provide evidence that they have been sent back.

Approved refunds will be made to the original payment method within 14 days of receiving the returned goods or acceptable evidence of return.

When the entire order is cancelled under statutory cancellation rights, we will refund the original standard delivery charge. If you selected a more expensive express service, the additional express-delivery cost will not be refunded.

Original delivery charges are not normally refunded when only part of an order is returned unless legally required.

Banking providers may require additional time to display a refund after it has been processed.

Exchanges

Because most products are unique, direct replacements may not be available. Where possible, we may offer an exchange or store credit, but you may choose a refund where legally entitled.

Business and reseller purchases

If you purchase goods wholly or mainly for resale or another business purpose, you are acting as a business customer rather than a consumer. Statutory consumer cancellation rights may therefore not apply. Any business return must be agreed with us in writing.