Shipping policy

Shipping and Delivery

Dispatch

Orders are normally dispatched Monday to Friday, excluding bank holidays.

Orders placed before 12:00 on a working day will normally be dispatched the same day. Orders placed after the cutoff, at weekends or on bank holidays will normally be dispatched on the next working day.

Very large reseller bundles may require additional preparation time. Any different dispatch estimate will be displayed on the product page or communicated after purchase.

UK standard delivery

Standard orders are normally sent using an appropriate Royal Mail or Parcelforce service according to the packed weight and dimensions.

The estimated transit time displayed at checkout begins after dispatch. Delivery dates are estimates and are not guaranteed.

Express tracked delivery

Where available, express orders are normally sent using Royal Mail Tracked 24, Parcelforce Express 24 or another equivalent tracked service.

Express delivery does not guarantee same-day dispatch when an order is placed after the stated cutoff. Carrier delivery estimates can also be affected by weekends, bank holidays, weather, service disruption and remote destinations.

Shipping charges

Shipping charges are calculated from the total packed weight of the order and displayed before payment.

Products and packaging both contribute to the shipment’s final weight. If an obvious technical pricing error occurs, we will contact you before dispatch and provide the option to pay the correct charge or cancel for a full refund.

Tracking

Tracking information will be provided after dispatch where the selected service includes tracking. Tracking may take several hours to update after the parcel is accepted by the courier.

Delivery addresses

Please check your address carefully before placing an order. Contact us immediately if it needs changing.

We cannot guarantee that an address can be amended after an order enters fulfilment. Customers may be responsible for additional postage where an order is returned because an incorrect or incomplete address was supplied.

Delayed or missing parcels

Please check the tracking information and delivery address before contacting us.

If a parcel appears delayed or missing, email info@dripdealer117.com with your order number. We will investigate with the courier and provide the remedy required under applicable law.

Damaged parcels

If your order arrives damaged, retain the packaging and contact us promptly with photographs of the parcel, packaging, label and affected item.

International delivery

At launch, checkout is available for United Kingdom delivery addresses only.

If international delivery is introduced, customers will be shown the available services at checkout. Unless expressly stated that duties and taxes are collected at checkout, international customers will be responsible for import VAT, customs duties and carrier handling charges.